Empress Energy Return & Refund Policy

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges on ingestible products, herbal blends, sea moss gel, supplements, or wellness items once they have been shipped or purchased in-store.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:

📧 empressEnergy1@yahoo.com

📞 Text: 904-907-9169

Include your order number and clear photos of the item.

Approved issues may be eligible for:

• Replacement

• Store credit

We do not offer refunds for:

• Change of mind

• Incorrect shipping address entered by customer

• Delays caused by shipping carriers

All sea moss and Perishable products must be refrigerated upon arrival. Including Sea Moss smoothies and parasite cleanse.